FLIR Software Service Agreement (SSA)

Enjoy the benefits of having priority access to FLIR’s technical team and the peace-of-mind of protecting your customers’ video surveillance investment. FLIR offers a portfolio of service options providing industry-leading customer support.

FLIR's Software Service Agreement (SSA) provides approved Value Added Resellers (VARs) the opportunity to improve their bottom line through providing their customers with new software revisions, updates and training for FLIR’s Video Management Systems.

The SSA gives you remote access support, scheduled support and training. Platinum customers receive the benefits of an annual on-site visit, health audit, andaccess to training videos and webinars for end users and technicians.

FLIR Cloud Services is a fully remote health monitoring system in real-time, only available to SSA customers. Download the Cloud Services pdf in this section to find out more.

Downloads

  • Software Service Agreement Overview | Download
  • Platinum Service Level Agreement | Download
  • Gold Service Level Agreement | Download
  • FLIR Cloud Services Datasheet | Download
  • SSA Frequently Asked Questions | Download