FLIR Security Product Warranties
FLIR Visible Support
(NVRs, DVRs, Analog & IP CCTV Cameras)
Pinnacle Camera Warranty
Echelon Camera Warranty
Summit Camera Warranty
For product that is still under warranty, please contact FLIR Visible Tech Support at 1-866-816-5919 or VisibleTech@flir.com
For repair of a FLIR Visible product that is out of warranty, please contact our authorized repair center:
777 S Central Exwy, Suite #1G
Richardson, TX 75080
Contact: Tai Kundawala, Owner/Service Manager
Email : Ranielectronics@hotmail.com
75 Bloomingdale Avenue
Hicksville, NY 11801
Video Experts CCTV Service
400 Matheson Blvd. East, Unit 5
Mississauga, ON L4Z 1N8
Video Experts CCTV Service
145 Rue Barr, Unit 2
St. Laurent, QC H4T 1W6
FLIR Security Warranty Information
Warranty for Quasar Cameras
For detailed information regarding FLIR's 4 year+ warranty on Quasar cameras, please download the RMA Policy and Process Guide below.
Repairing or Replacing a Product
FLIR’s Repair and Replacement Policy is a reflection of our commitment to provide timely and comprehensive support and repair services that include:
- Free-of-charge repair service*
- Reduced turnaround repair time
- Simplification of Return Merchandise Authorization (RMA) administration process
To request an RMA please complete and submit the RMA request form for your region.
For more complete information describing FLIR's RMA process, effective December 2012, please download the following document or email firstname.lastname@example.org
- FLIR RMA Policy & Process Guide | Download
*Repairs are free of charge unless warranty was voided or the failure was not found, in which case repair fee will be requested prior to return of repaired product.
Internet Alert - A warning to our valued customers
FLIR Professional Security products are sold exclusively through installing dealers and integrators who purchase FLIR products from Authorized Distributors. These professional dealers and integrators provide exceptional installing, as well as post-sales and service support for FLIR products.
Please be advised that only FLIR products purchased through an Authorized Distributor will be eligible for any warranties. FLIR will not honor any warranty for FLIR Professional Security products purchased from an Internet distributor that is not an Authorized Distributor.
Be aware that unauthorized Internet distributors often offer a warranty on a FLIR product to unsuspecting customers that is not valid. These products are not covered under any manufacturer’s warranty. We urge you to use caution when purchasing FLIR Professional Security products through unauthorized Internet distributors. Please check the complete list of FLIR Authorized Distributors here.