Service & Support

We are committed to our valued customer base of certified Value Added Resellers (VARs). Authorized by the end user, VARs have access to around-the-clock technical support and diagnostic services. That means you can serve customers in the areas of technical repair and installation and provide upgrades to existing products and systems through this network of qualified resources around the globe.

Technical Support & RMA assistance for Professional Security products can be obtained by phone, e-mail, or chat around the globe:


Thermal products: (Thermal Cameras)
Enterprise products: (Formerly DVTEL, such as Latitude, Horizon, Meridian, Quasar, Ariel and ioi)
Visible products: (NVRs, DVRs, Analog & IP CCTV Cameras)


To contact our Global Support team by phone for assistance with any of the products above, dial the phone number for your Region found below. Note, a valid Software Service Agreement (SSA) is required to receive phone support for our Latitude, Horizon & Meridian software platforms. Platinum level customers are entitled to 24/7 support.

North America +1 800 254 0632
Central & Latin America +52 55 4161 3112
UK, Europe & Africa +44 808 178 1035
Hong Kong +852 6963 0762 / 800-960-966 (Toll Free In Country)
Singapore +65 315 82597 / 1 800 7231438 (Toll Free In Country)
Tokyo +81 350 501454 / 209 88488 (Toll Free In Country)
India & the Gulf Region +000 800 100 8935
Australia +61 3 9008 4334 / 1 800 164803 (Toll Free In Country)
New Zealand +64 9 282 9814


Support engineers for our Enterprise and Thermal product lines are also available by chat. Response times via chat will vary based on overall call volume.

If you have an open Support ticket for an Enterprise or Thermal product and need to share files with our Support team, please use the link below. DO NOT USE this link if you need to submit or open a new Support ticket. To do so, please call or email us via contact details provided above for your specific product or Region.

For Customer Service & Sales Inquiries

Visibile Products:

Sales / General Inquiries:
Phone: 1-866-344-4674 Option 2
FLIR Visible Sales hours are 8:30am to 5:00pm EST Monday through Friday.

Customer Service:
Phone: 1-866-344-4674 Option 3
FLIR Visible Customer Service hours are 8:30am to 5:00pm EST Monday through Friday

Thermal Products:

General Inquiries:
Phone: 1-888-747-3547
Contact your local sales person

Enterprise Products:

General Inquiries:
Phone: 1-888-388-3577
Contact your local sales person